Return & Refund Policy

Terms and Conditions

Prices are taken from the official pricelistand are intended ex-factory and tax free. In case of special offer (due to showroom renewal campaign) you are promptly informed; otherwise any product is new and produced on your order. Regular carton packaging is included in our offer price. You will be informed of any eventual specific packaging need (wooden create) and it will be quoted accordingly. Custom duty and/or tax due in your Country?are not included in our offer price, unless you ask us for DDP delivery. We will give details of shipping cost to final destination according to weight, volume and value of product. We will propose shipping options (ground – sea – air) jointly with expected transfer time. Through trustworthy forwarders we can manage port/airport delivery as well as door-to-door delivery. Products are shipped with insurance coverage. In case they are delivered with packaging damage while receiving goods, we ask you to inform us in order to open the claim and we proceed with substitution. Usual time for production is from 40 to 90 days according to product specification and manufacturer process. Launch to production is done after your confirmation of the order. Since any product is produced on order, cancellation is not accepted after we launch the production

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